Santakart.com Payment Rules:

 

Date of Issuance: Oct 01 2019.

We appreciate and thank you for your participation in Santakart. We hope to build on this as you progress on the journey of growing your business by selling your products to customers across the globe.

To help you sell more every day while providing the best possible customer experience every single time, we are making some changes to our fee structure. These changes reflect our increasing commitment to make Santakart the most preferred marketplace for selling.

Chapter I General and Definitions

Article 1 Purpose

These Rules are hereby formulated to maintain and optimize the trading order on Santakart.com, to better safeguard the legitimate rights and interests of users on Santakart.com, and also to facilitate users’ understanding and use of the Secure Payment.

Article 2 Scope of Application

These Rules, as part of the Santakart.com policies, govern online transactions conducted by users on Santakart.com (www.Santakart.com).

Article 3 Definitions

3.1 Buyer

Buyer refers to a user of Santakart.com that enters into an Online Order to purchase products on Santakart.com.

3.2 Seller

Seller refers to a user of Santakart.com that enters into an Online Order to sell products on Santakart.com.

3.3 Online Order

Online Order refers to the purchase and sale contract entered into by the Buyer and the Seller through the online trading system of Santakart.com.

3.4 Payment Instructions

The Buyer may make payment for an order through its own bank account or engage others to make such payment. Where the Buyer engages another to make payment, he/she must properly keep the receipt for such payment.

3.5 Settlement Currency

An Online Order must be settled in USD. Technical Service Fees referred to herein will be calculated, paid and collected in USD.

3.6 Bank Charges

Bank Charges refer to the fees charged by a bank or third party financial institution during the payment and collection of transactions, which will be borne by the payee. Both the Buyer and Seller should bear the risk of fluctuations in Exchange rate.

3.8 Trade Terms

Unless otherwise agreed by the Buyer and the Seller, the Trade Terms agreed between both parties.

Chapter II Operational Process

Article 4 Operational Process

The below operational process is applicable for Silver Member Suppliers.

Article 5 Timeout

The online trading system of Santakart.com sets certain operation time limits on Online Orders for both the Buyer and the Seller, both parties should respond in a timely manner. 

Article 6 Logistics

Currently, Online Orders on Santakart.com supports the logistics mode of air transportation. The Buyer and the Seller may select other logistic channels for delivery through negotiation by channels provided in santakart.com like Chat or Messages, which should be true and traceable. 

Article 7 Payment Release

Once an Online Order is fulfilled after the Buyer confirms receipt of the product online or after the product is duly delivered by the logistics service provider, Santakart.com will conduct the Payment Release after deducting santakart.com service fees. Pay-outs will be done on 15^th and 30^th of each month.

Chapter III Dispute Settlement

Article 8 Dispute Settlement

8.1 Filing, acceptance and determination of disputes over Online Order transactions are subject to the transaction dispute settlement procedures and rules set forth in the Rules for Transactions on Santakart.com.  In addition, the Buyer and the Seller may also directly file an application for dispute settlement through the Online Order management platform .

8.2   In addition to direct evidence recorded in the online trading system of Santakart.com such as Online Orders, delivery documents and other materials submitted through the system, parties to a dispute may also provide the following supporting materials:  
(1) Written communications relating to the transaction between the parties;
(2) Quality testing reports of the product; and
(3) Other supporting evidence that can substantiate their claim.

Article 9 Determination of Disputes

9.1 If it is proven by the relevant evidence that the Seller has breached the Online Order or Santakart.com transaction-related Rules, Santakart.com will determine that the Seller is in default, request the Seller to refund relevant payment and impose a corresponding penalty against the Seller.

9.2 After the Buyer receives the refund, the relevant Online Order will be terminated.

Article 10 Closure of Online Order

An Online Order will be closed if:

10.1         either party fails to respond within the operation time limit, such as due to operation timeout during processes including Seller confirming the order, Buyer making payment or Seller delivering the product, etc.;

10.2         both parties mutually agree to cancel the Online Order through consultation after the Buyer makes payment yet before the Seller delivers the product;

10.3         Santakart.com determines to close the Online Order after accepting the complaint and making its determination;

10.4         the Buyer and the Seller or the performance of the transaction contract violates or are suspected of having violated laws, regulations, policies, rules, orders of competent authorities, or the Santakart.com service agreement, website policies and rules; or  

10.5         either party has its account on Santakart.com closed for any reason, or cannot perform the contract due to penalties.

 12.3         In the event of any inconsistency between the English and other languages versions of these Rules, the English version will always prevail.

Service Fees:

Please find below our service fees based on the categories listed below. These service fees are applicable for Silver Members. Santakart reserves the right to modify its service fees.

Table 1:

S.NO	CATEGORIES	SERVICE FEES
1	Electronics and Home Appliances	10%
2	Beauty, Health & Personal Care
3	Apparel, Textiles & Fashion
4	Automobiles, Machinery & Industrial
5	Home, Living, Décor, Furniture & Furnishing
6	Sports, Toys, Baby Products & Crafts
7	Food & Beverages
8	Building Material & Hardware
9	Environmental Protection Equipment & Products
10	Scientific, Health & Medical Equipment
11	Jewellery, Watch, Eyewear & Accessories
12	Telecom
13	Footwear
14	Luggage, Bags & Cases

Note: We may apply Goods and Services Tax / VAT to all fees displayed above as per Local Government Laws if Applicable.

Membership Plans:

If supplier chooses to become a Gold or VIP Member no service fees is levied on the supplier account. Please find below Membership Plans and its benefits. We encourage suppliers to participate in membership plans and take full advantage of its benefits.

MEMBERSHIP PLANS

 

Silver Member	Gold Member	VIP Member - (Most Popular)
Benefits	Benefits	Benefits
Service Fees on orders received Separate Market Store for Supplier to showcase products Separate Dashboard to Supplier Can upload up to 500 products. No Annual membership Verified Supplier logo	Global exposure of company & your products Suppliers can upload unlimited products into platform Separate market store for supplier to showcase products Verified supplier display Separate dashboard to supplier 0% service fee on orders Unlimited technical assistance4 Free - product uploading assistance for unlimited products Verified Supplier logo 0% service fees on unlimited  orders Gold member logo on website	Global exposure of company & your products Suppliers can upload unlimited products into platform Separate market store for supplier to showcase products Separate dashboard to supplier Verified supplier display 0% service fee on orders Showcase of your products Free - product uploading assistance for unlimited products Unlimited technical assistance4 Verified Supplier logo 0% service fees on unlimited orders Your company & products promotions More visibility to buyers Free - banner design service1 Your company banner promotion on website2 Potential buyer leads based on enquiries3 VIP Member logo on website

 

Note:

1. Our Team will design your banner for free. You will have to provide your logo and or product details.
2. We will showcase your company or products on our website.
3. Leads & enquiries received will be sent to you on first come first basis.
4. Unlimited Technical assistance will be provided for issues related to product uploading or account handling or updating products or profile etc. related to your account on technical issues on priority basis.